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Shipping & Returns

Shipping Policy

BREOU Shipping Policy

At BREOU, we take pride in delivering our gourmet cookies fresh, beautifully packaged, and right on time. Below is everything you need to know about our shipping process, timing, and policies to ensure a smooth and sweet experience.

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📦 Shipping Overview

  • We ship within the U.S. only.

  • Orders are shipped via UPS, USPS, or FedEx, depending on your location and the size of your order.

  • All cookies are baked fresh to order and typically ship within 3–5 business days from the date of your order (unless otherwise stated for pre-orders or holiday collections).

📅 Holiday Shipping

During peak holiday seasons (Thanksgiving through New Year’s), please allow 5–7 business days for processing and shipping due to high volume.
We recommend ordering early to ensure on-time delivery for your events or gifts.

🚚 Shipping Options

  • Standard Shipping (3–7 business days)

  • Holiday Cold Express Shipping (1–2 business days) – Available at checkout for an additional fee.

  • Local Delivery or Pickup – Available in [Insert Your Location/Region] with select zip codes. Choose this option at checkout if eligible.

Note: Delivery timeframes are estimates and may vary based on carrier performance, weather delays, or high seasonal demand.

🎁 Gifting & Multiple Addresses

  • Sending gifts? You can ship to multiple addresses by placing separate orders.

  • Add a personalized note at checkout to be included with your gift.

📬 Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. If you do not receive your tracking email within 3 business days, please contact us at [Insert Contact Email].

⚠️ Important Notes

  • We are not responsible for delivery delays caused by the shipping carrier, incorrect addresses, or missed deliveries.

  • Please double-check your shipping information before submitting your order.

  • Cookies are perishable; we recommend retrieving them promptly upon delivery.

❄️ Warm Weather Shipping

During warmer months, we take extra precautions (such as insulated packaging and cold packs for certain orders) to protect your cookies. However, we cannot guarantee that chocolate or icing will not soften during transit. We do our best to preserve quality while being eco-conscious.

Return & Exchange Policy

BREOU Return & Refund Policy

At BREOU, we take great care in crafting and shipping our gourmet cookies to ensure they arrive fresh, delicious, and beautifully packaged. Because our products are perishable food items, we are unable to accept returns or exchanges.

However, your satisfaction is very important to us. If something goes wrong with your order due to an error on our part, we will make it right.

⚠️ No Returns on Perishable Goods

Due to the nature of our products, we cannot accept returns under any circumstances. This includes:

  • Unwanted items

  • Incorrectly ordered flavors

  • Delayed shipments caused by third-party carriers

We appreciate your understanding, as returned food items cannot be resold or reused for health and safety reasons.

✅ We’ll Make It Right If It’s Our Mistake

If you receive an order that is:

  • Incorrect (wrong items or missing items),

  • Damaged due to our packaging process,

  • Or does not meet BREOU’s quality standards,

Please contact us within 48 hours of delivery at [Insert Email Address] with your order number, a description of the issue, and photos if applicable. We’ll review your request and, if the issue was due to our error, we’ll offer a replacement shipment or a store credit/refund.

📦 Damaged or Lost Orders in Transit

While we do our best to pack your cookies securely, we are not responsible for:

  • Packages delayed or lost due to carrier issues (USPS, UPS, FedEx)

  • Incorrect or incomplete shipping addresses provided at checkout

  • Packages left unattended after delivery

If you believe your package was lost or severely damaged in transit, reach out to us with photos and tracking info—we’re happy to help you work with the carrier to file a claim.

📩 Contact Us

For any issues with your order, please reach out within 48 hours of receiving your delivery:

📧 Email: info@breou.com
📞 Phone: 201-746-5320

We’ll respond as quickly as possible to resolve the issue and make sure your BREOU experience is a sweet one.

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